Recommended by Satisfied Customers

Lots of companies claim to be committed to customer satisfaction. At PLS, we've built measurement of our performance right into our business model with stringent, semiannual customer satisfaction surveys.

We administer the surveys to multiple levels within client organizations and measure our customers'
opinions of:

The results are gratifying. In recent surveys when we asked our customers the key question: "How likely are you to recommend PLS to a colleague?" they gave us a rating of 4.25 out of 5! But proud as we are of our scores, the real value of the surveys is to provide us with a yardstick for constant improvement.

Satisfaction 365 Days a Year

Rare as this focus is, we know that formal surveys are only one way of telling how well we're doing for our customers. Our on-site Facilities Managers firmly believe that nothing on the survey should come as a surprise. They work day to day with their client counterparts, constantly communicating, sharing goals and accomplishments, and – when necessary – troubleshooting to relieve customers of logistics headaches. While semi-annual surveys are valuable, our commitment to exceed customer expectations drives our behavior 365 days a year.